It is sensible and effective to have reliable information in the areas where we seek development and improvement. The information should show what is going well and what may not be going as well. Just as we are dependent on having an accounting system when it comes to financial matters, we need a way of obtaining status in important areas where it is the sum of the subjective experiences that we collect and interpret. The experiences of employees, customers and suppliers are all important to measure in order to learn more precisely about
Measurements
