Re-set
Restore status in case of loss
Theme
Different situations come and go and are never quite the same, while THEMES are more clearly defined and easily recognizable. An example might be "the leadership role" where the content and descriptions will be familiar. We have collected some frequently requested topics and included a small selection of simple courses that we believe are relevant and can contribute to good understanding. The various individual courses are not necessarily directly related to each other, but can therefore shed light on the topic in a good way
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Leadership roles
It's important to be aware that the expectations of you as a manager are different from what is expected of your employees. The fact that the expectations are different does not necessarily mean that the leadership role itself is more difficult, but it is demanding in other ways. Succeeding as a manager largely means that your work contributes to the people you manage developing and succeeding in their jobs. So, the leadership role includes more interfaces, broader responsibilities and more authority
The wars of life
A simple strategy for life mastery
Interfaces
What determines value creation between customer and supplier
The success models
Building a lasting winning culture
Leadership and impact
How is the result affected by venue and mental presence
Motivation and discipline
How to create sustainable motivation
Total model for management
What is leadership about
Administration vs management
Do you do management or just administration
Organization and service path
Avoid misunderstandings and conflicts by understanding how organizations are built
Succeeding as a leader
What does it mean to succeed as a leader
Your own ambition as a leader
Is this the leader I should be
Communication basics
It is possible to be a good speaker without understanding much about communication as such and therefore fail in other arenas. Correct and precise communication is based on an understanding of basic principles that include how an organization is structured and which arenas are suitable for what. Risk is a dimension rarely talked about when it comes to communication, but everyone has experienced the uncomfortable feeling of having said something that should have been left unsaid.
Simple rules for communication
Some simple and important rules in communication
Listening & questioning techniques
How to increase the benefit of the conversation
External and internal focus
How to get people to take initiative
The 3 P's
Precise communication with low risk
1 : 1 arena
Different types of conversations in the 1:1 arena
Organization and service path
Avoid misunderstandings and conflicts by understanding how organizations are built
Effectiveness
Many people find that they get a lot more done when time is short and tasks are numerous. That's hardly a coincidence, because time constraints mean we have to prioritize and opt out of things that can wait until later. In the long run, we can't always plan with "too little time", but we can learn from our experiences and systematize them. Models for how we can prioritize and what we need to do to achieve compliance are simple and relatively easy to comply with. That's why it's a paradox that so many meetings don't satisfy the simplest recipes for efficiency
Effective teams
What's important for building well-functioning teams
Effective meetings
Maximize the benefit of meetings with minimal use of time
Effective use of own time
Change strategies to work less while succeeding better
Leadership and impact
How is the result affected by venue and mental presence
Strategy, goals & plan
On a daily basis, we work to implement plans with all the activities they contain. Plans are there to help us achieve defined goals and must therefore be carefully followed up to ensure that we are as successful as possible. Goals, in turn, should reflect the strategies so that there is a clear line from strategy via goals to plan. In this way, everyone can better understand why we do what we do and find meaning in the bigger picture and be motivated by it. Clear strategies, the right goals and good plans are crucial to success
Follow up on strategy
Method for following up and complying with strategy
Situation strategy
Method for creating strategy
Target matrix
Schematic layout of the connection between goals and plan
Follow up on operational plan
Key principles for achieving plan compliance
Create operational plan
Simple setup for a short-term operational plan
Change & compliance
Precise procedures, clear directives, well-formulated expectations or good intentions are of little importance if they are not followed; "compliance means everything" is a well-known statement and not without reason. There are many, albeit unclear, reasons why we don't always do what we say we will. But non-compliance is not good for trust, progress or results. That's why it's important to understand how we can think and how we can plan to increase compliance and thus our results.
Continuous development
How to get a little better day by day
Transformation
How to achieve rapid compliance with new measures
What should we change?
Be aware of what we want to improve while taking little risk
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Quality & measurement
For most purposes where we measure quality in this context, we use a scale from 1 - 6 since it is a scale most people are familiar with from school. In order to get reliable answers in surveys where this scale is used, the meaning of the numbers must be known and practiced equally. Whether a phenomenon or a result is good or less good depends on what it is measured against. If the company wants to appear reliable and deliver services of a consistently high quality, there's little point in having underlying qualities in the number 4. Using different colors for different number intervals helps to communicate results more clearly
Measurements
Use of now-situation measurement to succeed with improvement
Status & use of color coding
Method for simple description of quality using color coding
The story of the numbers
Measurement of quality and use of numerical scale 1 - 6
Conversations & communication tools
There are many parallels between dancing and communicating, but most people have accepted that it can be good to have practiced a few selected dances in order to succeed on the dance floor. It's the same with communication; it makes a big difference to the result if we've practiced and are good at presentation techniques, for example. It will also be the same when it comes to conversations with different purposes in the 1:1 arena. Mastering and succeeding with good conversations about difficult issues is demanding and needs to be practiced. The same applies to coaching
Listening technique
Some methods for effective listening
Questioning technique
How to ask for better answers
Listening & questioning techniques
How to increase the benefit of the conversation
Coaching
Especially about coaching in the role of leader
Confirmation & conclusion
Method to ensure common understanding in order to make the right decision
Identification in conversation
Some simple principles for eliciting and handling new information in conversation
Introduction call
Point-by-point setup for starting a challenging conversation
The good conversation about difficult relationships
With employees who deliver slightly below expectations | case
1 : 1 evaluation and guidance
Using evaluation as a basis for precise guidance
Presentation technique
Create awareness and get others to listen to your message
How to order
Get others to deliver what you want
Vision & values
Striving towards the vision and living the values is first and foremost very effective. It is important to understand the significance of everyone having a common understanding of what the "mission" (vision) is. When the mission is translated into ambitions or objectives in the various interfaces, it is these that we then use to determine goals in the various underlying units such as departments or teams. Properly used, vision and values can create a common basis of agreement to build a clear corporate culture around
The Fariseer model
How do we ensure that the choices we make point towards the vision
The narrow path
How to use the values to achieve the vision
The success models
Building a lasting winning culture
Total model for management
What is leadership about
Your feedback
From time to time, most people need good and precise feedback to stimulate their own development. When we give feedback, it is based directly or indirectly on evaluations we have made. That's why it's fundamentally important that the evaluation focuses on essential matters and that it's open. It is also important that we master some techniques or tools that make the feedback clear and understandable so that it can influence the behavior of the recipient in the right direction.
Questioning technique
How to ask for better answers
The 3 P's
Precise communication with low risk
Confirmation & conclusion
Method to ensure common understanding in order to make the right decision
1 : 1 evaluation and guidance
Using evaluation as a basis for precise guidance
Confrontation technique
Put an end to unwanted behavior
Recognition
Increase motivation with the right recognition
Guidance during instruction
Use of instruction to increase proficiency and compliance
Principles for guidance
Describes the most important activities in the guidance work
Evaluation
"Provide feedback that is useful and precise"
Continuous development
How to get a little better day by day
Transformation
How to achieve rapid compliance with new measures
What should we change?
Be aware of what we want to improve while taking little risk
The success models
Building a lasting winning culture